August 2014 – Present: Enterprise Architect, Franklin Templeton Investment

Responsible for defining and setting enterprise strategy, technical direction and standards for Franklin Templeton’s Voice and Video Conferencing services portfolio. Responsible for driving emerging technologies, conducting evaluations, and driving the execution of the technology proof of concepts, deployments, and business adoption. Responsible for aligning technology solutions across solution stacks/domains to continually improve customer experience and business value.

·               Developed global design and standard for Audio Visual Conferencing Room technologies across global offices to enable seamless video and content sharing user experience from desks to conference rooms across corporate offices.

·               Drove solution evaluations and selections and architected and engineered solutions for SIP PSTN trunks and Enhanced 911 services to provide better business continuity and accuracy of the emergency 911 calls, respectively.

 

June 2014 – July 2014: Technology Manager, Johnson & Johnson

Responsible for architecture, design, engineering, and implementing Johnson & Johnson’s Enterprise Unified Communications, Collaborations, Video Conferencing, and Contact Center service portfolio; Responsible for driving strategy, roadmap, and life-cycle management and continuous evaluation and piloting emerging (e.g. UC on UCS, Mobility) technologies and solutions.

·               Drove internal engineering operation teams and external business partners to improve, including quality and process improvements, and to deliver highest caliber of service, efficiency, and flexibility. 

·               Collaborated with cross-functional teams to structure and execute strategic business initiatives, providing technical leadership, analytical insight and performance analysis.

·               Influenced and communicated effectively cross-functionally and cross geography with senior management and internal business partners; the course of action has produced the “Unified Communications and Collaboration Service”, “Global Conferencing Next Generation”, and “Global Cloud-Based Contact Center RFP” projects.

 

August 2011 – June 2012: Sr. Principle Network Engineer, BAE Systems

Responsible for the end-to-end architecture, design, engineering, deployment, and support and continuous evaluation and piloting emerging technology (e.g. SIP PSTN trunks, UC on UCS) of BAE’s Voice, Video, and Contact Center solutions; Responsible for providing technology consultancy to network engineering team and driving the LAN/WAN QoS solution for voice and video.

·               Delivered sound Contact Center solution for the Global Finance and Human Resource Shared Service by proactively conducting infrastructure auditing, correction to standardize and stabilize platform and providing leadership to drive internal and external business partners to improve and to deliver effective service.

 

June 2005 – July 2011: Lead Network Architect/Engineer, Merck & Co, Inc.

Responsible for the end-to-end architecture, design, engineering, and implementing Global IP Telephony and Video Conferencing solution in global data centers and remote sites; Responsible for the solution life cycle management and strategic roadmaps for IP Telephony and Video Conferencing solutions; Responsible for business and application requirement gathering, full lifecycle project management to operational turn-over. 

·               Built Enterprise IP Telephony and Video Conferencing core infrastructure in regional data centers and remote site migrations.

·               Delivered the global standards for Enterprise IP Telephony and Video Conferencing architecture, system configuration, enterprise dial-plan and troubleshooting guidelines and solution delivery process between engineering and operation team.

·               Established Enterprise Voice and Video End-to-End QoS standard over MPLS network infrastructure.

·               Integrated Audio Conferencing Systems with Enterprise Video network and prototyped Cisco Unified communications integration with MS Lync solution.

·               Developed the global architecture, site specific designs, routing, and service levels for a global MPLS network using two carrier clouds. Modelled the environment with the vendors, create a phased deployment approach, and assess the carrier management approaches.

 

 

March 2002 – June 2005: Lead Network Engineer, AIG Technologies

Responsible for designing, engineering, and implementing of a broad ranges of LAN, MAN, WAN, networking projects for AIG business and non-AIG external customers.

·               Provided pre-sales support and proposal development and involvement in daily interaction with full range of data-center technology teams and coordination with many of AIG’s international locations and business ventures and in the strategic planning and assessment of emerging technologies such as VoIP, Wireless, Multicast, firewalls, and XML appliances.

·               Designed and implemented the network infrastructure for AIG’s second Data Center in TX; including development of LAN, WAN, DMZ, RAS, Backup, Extranet, and Internet connectivity.

·               Built a robust modular and layered core switching infrastructure to eliminate legacy issues (e.g. Spanning Tree) and migrated services without interruption.

·               Provided network design, planning, and coordination with the service providers to migrate from existing frame-relay network to MPLS network.

 

Oct. 1998 – Feb. 2002: Network & Systems Engineer, Telcordia

Responsible for local area network design and implementation, HP-UX and SUN UNIX systems administration, and support of SS7 IP telephony network lab setup and integration with the prototype Service Manager (soft-switch) software.

 

Technical Competencies

·               Network: Cisco Core/Distribution/Access Switches, Cisco Routers, UC on UCS B & C series, End-to-End QoS, L2/L3 protocols

·               Unified Communications: Cisco Unified Communications Manager (UCM)/Express, Cisco Session Manager Edition, Gatekeepers, Unity/Unity Connections, CUBE, SRST, Voice Gateways, Analog Voice Gateways, Jabber, Cisco UC Endpoints, Intrado 911

·               Collaboration: Cisco Unified Contact Center Express, Cisco Call Agent Desktop, Cisco IP IVR

·               Conferencing: Cisco Telepresence Servers, Conductor, TMS, VCS Control/Expressway, Codian Bridges, Cisco Video Endpoints

·               Security: Cisco PIX/ASA Firewalls

·               Knowledge/Experience: Wireless Infrastructure (Controller, Access Points)/Technologies (802.11a/b/n/ac), Cisco Emergency Responder, Cisco/ARC Attendant Console, MS Lync 2010/2013, Pexip, Acano, Cisco Unified Contact Center Enterprise, Genesys WebEx, AT&T Connect

 

Educations/Certifications

M.S. Telecommunications, University of Pittsburgh, PA

B.E. Information Engineering, Feng Chia University, Taichung, Taiwan

Certifications in ITIL, PMP, CCNA, CCDA, CCNP, CCDP, CCNP Voice, CCIP

Certifications in Sun Solaris 8 System and Network Administration, HP-UX System Administration, HP Open View